Delivery Policy

Last Updated: September 12, 2024

Welcome to Lumora! We are committed to providing you with fresh, delicious food delivered right to your doorstep. This Shipping Policy outlines how we handle the delivery of your orders. By placing an order with Lumora, you agree to the terms of this policy.

 

Order Confirmation.

Once you place an order, you will receive an order confirmation email. This email confirms that we have received your order and it is being processed.

 

Delivery Areas.

Lumora currently delivers within select areas in Tanzania. Please check our delivery coverage map or contact us to confirm if your location is within our service area.

 

Delivery Times.

  • Estimated Delivery Time: We aim to deliver your order within 30-60 minutes from the time of order confirmation, depending on your location and the time of day. 
  • Peak Times: During peak hours (typically lunch and dinner times), delivery might take longer. We will keep you updated via text or email if there are significant delays.
  • Order Cut-off Time: Orders must be placed before a certain time to ensure same-day delivery. This cut-off time varies by location and day of the week.

 

Delivery Charges

  • Standard Delivery: A flat rate or variable fee based on distance from our service hub will be applied. This fee will be shown during checkout.
  • Promotions: We may offer free delivery on certain orders or during promotional periods. These promotions will be clearly marked on our website or app.

 

Payment

Payment must be made at the time of order through our secure payment gateway. We accept various payment methods including credit/debit cards, mobile money, and online payment services.

 

Order Tracking

You can track your order's status in real-time through our mobile app or website after placing your order.

 

Delivery Instructions

You can provide specific delivery instructions during checkout, such as where to leave the order if you are not home or contact details for someone else to receive the delivery.

 

Order Cancellation

You may cancel your order before it is dispatched. After dispatch, cancellation might not be possible, but we will do our best to accommodate your request if it has yet to reach the delivery stage.

 

Non-Delivery

If we are unable to deliver your order due to incorrect address information or if no one is available to accept the delivery, we will attempt to contact you. If we cannot reach you, the order may be cancelled, and a refund issued, minus any delivery fees.

 

Weather and Other Conditions

Severe weather conditions or unforeseen circumstances may delay deliveries. We will notify you of any such delays.

 

Food Safety and Quality

All deliveries are made with food safety in mind. We use insulated packaging to maintain food temperature and quality during transit.

 

Contact Us

For any issues with your delivery, please get in touch with our customer service at lumoratz@gmail.com. We are available 24/7 to assist you.

 

Changes to This Policy

We reserve the right to modify this Shipping Policy at any time. Changes will be posted on our website, and we encourage you to review this page periodically for any updates.